Terms & Conditions

Welcome to Luxe Hecho. These Terms and Conditions ("Terms") govern your use of our website www.luxehecho.com and any purchases you make from us. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read them carefully.

1. General Information

  • Luxe Hecho is headquartered in the United Arab Emirates
  • We reserve the right to update or modify these Terms at any time. Continued use of our website after changes are posted constitutes acceptance of those changes.

2. Products & Descriptions

  • We make every effort to ensure that product descriptions, images, and details on our website are accurate.
  • Since many of our items are handcrafted or customized, slight variations in color, size, or design may occur.
  • Personalized and custom orders are final sale and cannot be returned unless defective.

3. Pricing & Payments

  • All prices are listed in USD unless otherwise stated.
  • Prices may change without notice, but confirmed orders will not be affected.
  • Payments are processed securely through trusted third-party providers. Luxe Hecho does not store your credit card or payment information.

4. Shipping & Delivery

We pride ourselves on fast shipping—most orders are dispatched within 3-5 business days (Monday–Friday).
  • Custom and personalized products may require longer processing times, as stated in each product description.
  • Luxe Hecho is not responsible for delays caused by carriers, customs, or events beyond our control.
  • Customers are responsible for providing accurate shipping addresses. Incorrect addresses may result in additional fees or delivery failures.

5. Returns & Exchanges

  • Standard (non-customized) products may be returned within 14 days of delivery if unused, undamaged, and in original packaging.
  • Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
  • To initiate a return, please contact us at support@luxehecho.com.
Custom and personalized products are non-refundable unless defective.

6. Intellectual Property

  • All content on this website—including text, images, logos, and product designs—is the property of Luxe Hecho and protected by copyright and trademark laws.
  • You may not reproduce, distribute, or use our content without prior written consent.

7. Limitation of Liability

  • Luxe Hecho is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our maximum liability, in any case, will be limited to the amount paid for the product purchased.

8. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
  • Any disputes shall be resolved exclusively in the courts of the United Arab Emirates.

9. Contact Us

For questions about these Terms & Conditions, please contact us:

📧 Email: support@luxehecho.com 🌐 Website: www.luxehecho.com