Shipping Policy

At Luxe Hecho, we are committed to providing fast, reliable, and secure delivery for every order. Please review the details of our shipping policy below.

1. Processing Time

Standard products: Orders are processed and shipped within 3-5 business days (Monday–Friday).
  • Custom and personalized products: These items require additional time for crafting. Processing times vary and are listed in each product description.

2. Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on your location, order size, and chosen delivery method
  • We partner with trusted carriers (such as DHL, FedEx, UPS, and USPS) to ensure safe and timely delivery
  • Free or discounted shipping promotions may be offered occasionally and will be clearly displayed on our website

3. Domestic Shipping (United States)

Standard shipping typically takes 3–7 business days after dispatch.
  • Expedited options are available at checkout for faster delivery

4. International Shipping

We proudly ship worldwide from our locations in the United Arab Emirates and some other countries as per product manufacturing.
  • Delivery times vary by country but generally take 7–21 business days, depending on customs clearance and local postal services
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
  • Tracking updates may take 24–48 hours to appear after dispatch

6. Shipping Delays

Luxe Hecho is not responsible for delays caused by carriers, customs clearance, weather conditions, or events outside our control.
  • If your order is delayed significantly, please contact us and we will assist in resolving the issue

7. Incorrect or Undeliverable Addresses

  • Customers are responsible for providing accurate shipping information at checkout
  • Orders returned due to incorrect or incomplete addresses may incur additional re-shipping fees

8. Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging
  • If your package is lost in transit, we will work with the carrier to resolve the issue. In some cases, a replacement or refund may be offered

9. Contact Us

For any shipping-related questions, please contact us:

📧 Email: support@luxehecho.com 🌐 Website: www.luxehecho.com