FAQ
Welcome to Luxe Hecho's FAQ page! Below you'll find answers to our most commonly asked questions. If you need more help, feel free to reach out at support@luxehecho.com.
🛍️ Orders & Products
Are all Luxe Hecho products handmade?
Yes. Our collections combine traditional craftsmanship with modern design. Whether it's a luxury garment, handcrafted leather piece, or personalized keepsake, every product is carefully made with attention to detail.
Do you accept custom or personalized orders?
Absolutely! Many of our products—such as engraved stones, glass hearts, and figurines—can be customized. Just check the product description or contact us with your request.
Can I request bulk or wholesale orders (e.g., wedding favors, corporate gifts)?
Yes, we offer bulk ordering options for weddings, parties, and corporate events. Please contact us directly for pricing and customization details.
🚚 Shipping & Delivery
How quickly do you ship orders?
Most standard orders are shipped within 3-5 business days (Monday–Friday). Custom items may take longer depending on the design.
Do you ship internationally?
Yes, we ship worldwide from our hubs in the United Arab Emirates and Annapolis, MD (USA). International delivery typically takes 7–21 business days, depending on customs and your local postal service.
Will I get a tracking number?
Yes. Once your order ships, you'll receive an email with tracking details.
Who is responsible for customs duties/taxes on international orders?
International customers are responsible for any duties, taxes, or fees charged by their country's customs office.
💳 Payments & Pricing
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout.
Are prices listed in USD?
Yes, all prices are displayed in USD unless otherwise stated.
🔄 Returns & Refunds
Can I return an item if I change my mind?
Standard (non-customized) products can be returned within 14 days of delivery if unused, undamaged, and in original packaging.
Can I return a custom or personalized product?
Custom and personalized products are final sale unless they arrive defective or damaged.
How do I start a return?
Please contact us at support@luxehecho.com with your order number and details. We'll provide return instructions.
🧾 Other Questions
Where are you based?
Luxe Hecho is headquartered in the United Arab Emirates.
How do I contact customer support?
You can reach us anytime at support@luxehecho.com or through our website's contact form.
✨ Still have questions?
We're here to help—contact us and our team will be happy to assist you!
📧 Contact Support 🌐 Visit Website